Privacy Policy

Welcome to KenoaTv IPTV. Your privacy is important to us, and we are dedicated to safeguarding your personal data. Should you have any queries or concerns regarding our privacy practices or policy, please don't hesitate to reach out. contact us via WhatsApp.

1. Data We Collect

When you register for our IPTV service, show interest in our products, or contact us, we collect the personal information you voluntarily provide.

Here is the personal information we collect:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

Here’s how we use the information we collect or receive:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

We handle your information based on the following legal justifications.

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Personal information is kept only as long as needed for the purposes described in this privacy policy, unless laws like tax or accounting regulations require a longer retention period.

5. Cookies & Tracking Technologies

To access or store information, we may use cookies and similar tracking technologies. These are mostly functional cookies required for the website and client area to operate correctly, with no invasive tracking cookies for advertising purposes.

6. Third-Party Services

Your data might be disclosed to external vendors, service providers, or agents who carry out tasks for us or represent us and need access to this information to fulfill their duties. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

We’ve put in place suitable technical and organizational security measures aimed at safeguarding the security of any personal information we handle. Nonetheless, keep in mind that we cannot ensure the internet is completely secure.

8. Your Data Protection Rights

Depending on where you are located, the following rights may apply to your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To act on these rights, kindly contact us via WhatsApp.

9. Children’s Privacy

Children under the age of 18 are not permitted to use our services. We take care not to collect any personal details from users younger than 18.

10. Contact Us

Should you have any queries or thoughts about this policy, please contact us via WhatsApp.